Rebo Lighting & Electronics, LLC

Customer Service Representative

Sparta, TN
Full Time
Experienced
What’s most important to you?  A fast-paced, dynamic workplace with good teamwork?  Having autonomy to grow your career?  Or making a meaningful impact? 
How about all of the above?  If you’re nodding, we are looking for you to join Team Rebo as a Customer Service Representative!
A BIT ABOUT US
We are Rebo, and we provide interior and exterior automotive and electronics lighting solutions – both traditional and new concepts that we are excited to design and make!  We are developing new technologies which help drive the future of electric vehicles, including charge status indicators as well as using light in new ways to improve safety and design.  The opportunities to solve both practical customer needs and deliver enhanced features are endless.
Here, you'll discover that we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better and we put our people first by offering benefits that support your life and well-being.  We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel connected to your work every day.  We have our sights set on exciting things ahead, and we need top talent like YOU to help us get there!
HOW YOU’LL MAKE AN IMPACT
  • Customer Relationship & Communication
    • Build and maintain strong interactive relationships with customers.
    • Serve as the first point of contact for all customer inquiries and concerns.
    • Resolve customer complaints quickly and effectively.
  • Order Management
    • Develop and maintain profiles with customer specific details in ERP system.
    • Create and maintain accurate master price files in ERP system per official quotes confirmed by the Sales Department.
    • Enter purchase orders/releases in ERP system.
    • Determine and communicate shipment/carrier details to the shipping department.
    • Ensure on-time shipment, confirm ASN accuracy, and issue customer invoices.
  • System & Process Management
    • Manage customer-specific systems and web-based portals.
    • Ensure compliance with customer requirements through accurate ERP system updates and communication.
  • Internal Coordination
    • Communicate customer needs, changes, and expectations internally to production, quality, shipping, and management teams.
  • Quality & Compliance
    • Support ongoing development efforts related to IATF 16949 (automotive quality management standard).
YOUR KEY ATTRIBUTES
  • Advanced proficiency in Microsoft Office Suite including Word, Excel and email.
  • 3+ years’ experience in a manufacturing customer service environment, preferably in automotive manufacturing.
  • Familiarity with EDI, inventory control, sales forecasting, and logistics preferred.
  • Strong interpersonal skills required and ability to communicate effectively and courteously with all contacts, internal and external.
  • High school diploma or GED required.  
  • Bilingual (Spanish) is a plus but not required.
  • Experience using Plex, The Manufacturing Cloud, is a plus but not required.
BE ON TEAM REBO, AND YOU’LL ENJOY
  • A competitive salary and benefits package with the opportunity to advance
  • We offer an inclusive environment that encourages diverse perspectives and ideas
  • Matching 401k
  • Employee discounts
  • Tuition Reimbursement
  • …and SO much more!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.  
 
Equal Opportunity Employer/Veterans/Disabled
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*